Contacting Support Team

To increase our efficiency in helping participants, we have migrated to a new website-based support system. The chat icon can be found at the bottom right of any wingbits.com page. We have spent considerable hours training the AI side and it is pretty amazing at answering most common questions/issues. For more advanced issues, you can request a human and the conversation will be converted to a ticket and handled by a team member in the same UI. Note that the tool can also handle translations, both ways, for 50+ languages. Please start the conversation now by clicking the chat icon on the bottom right of any wingbits.com page.

Mike Wingbits 7 months ago

🙋‍♂️ Support

Dashboard GUI - Ideas about hosts and owners

Being both a host and owner of stations, there are a few things I’m lacking in the current dashboard; First of all, it would be nice to be able to invite hosts to Wingbits as users, being able to log in to their account and watch the progress/status of “their” station(s) - giving them a greater insight to the project, adding transparency and a greater reason to “care” for your hosted station - possibly even enticing them to deploy their own station(s). When adding a host wallet - instead of, or in addition to, entering the hosts wallet address, owners should be able to create an invite link so that the host user can create a new account to view that station or add that hosting station to their existing Wingbits account. The hosting user should be able to see their current cut of each hosted station (% still determined by the owner), and be able to add/change the wallet address for each station individually (to be able to use different wallets or change wallets). Currently, the rewards history does not take into account your share of a station, but assumes a 100% share. Nor does it allow you to see your rewards from hosted stations. For both hosts and owners, when looking at the dashboard rewards history, I’d like them to be able to see both the rewards that they get and the total rewards for a station (possibly also the rewards for other hosts for that station, if there are several “hosts” - e.g. one for location, one for technical support or whatever). All this information does not all have to be visible in one “view”, nor do I think it should, but I’ll leave that up to those more skilled in UI design to figure out.

fredrik.hedgren Over 1 year ago

3

💡 Suggestions

Show station data when clicking a flight on the map

When I click on a flight on the map, I would like to see some additional data: Which stations are currently* receiving from the aircraft (light up the ground hex on the map and draw a line to it) Those stations’ RSSIs Those stations’ distances Those stations’ count of messages received from that aircraft (*currently could mean within the past 1 minute.)

wingbits Over 1 year ago

💡 Suggestions

Auto-start

In the event of the Station being offline, can you add a firmware feature which restarts the Station to bring it online? This would improve uptime and minimise data collection. -I suggested this to Geodnet and they accepted this and are including it in an upcoming firmware update. It would be nice great to see this in Wingbits as well.

sharpharp Over 1 year ago

1

💡 Suggestions

Identify "coverage gaps" on the Wingbits map (coldmap)

If you can see areas which have the least amount of coverage, you can incentivize people to set up a station nearby. Currently, you have to click on every station individually to see what their current coverage is. Perhaps just an option to toggle more than one station at a time might be the easiest way to implement this.

gatchek Over 1 year ago

2

💡 Suggestions

Dashboard access for Hosts

As a host/non-owner of a device, they do not have access to the “dashboard” and cannot see the new features of “aircraft tracked by station” vs “aircraft tracked by all stations.” If there was a way to “share” or give dashboard access to a host of a station, I think that would be helpful. I’m not sure if you plan to offer different features or benefits to those inside the dashboard vs public wingbits map, but if you did, it would definitely benefit hosts to have access to certain types of data…. mainly ones that could help them troubleshoot or improve their setups.

gatchek About 1 year ago

🛠️ Wingbits Priority Voting

Multi-wallet splitting

Currently we can only add one host wallet to the dashboard. I am requesting to add more than one. For fleet deployers we will typically work with local managers who help find us new hosts; in these situations there would be a 3-way split setup. The owner, manager, and host. Additionally we might sometimes act as host locators to connect owners with hosts, in which case there could be the owner, the middle connection person, manager, and host. It would be great to have the ability to split the rewards in more than 2 portions. More the better; at least 3-ways, but preferably 5-ways. For comparison; Onocoy supports 5-way splits, Rovr supports 10-way splits.

exrave 2 months ago

1

💡 Suggestions

Offline notifications for host

Currently the offline notifications only inform the owner that the station is offline, but for remote installs there is no notification for the local host. Due to timezone differences it might take a while for the owner to inform the host. I would propose changing the notification logic to email both the owner and host emails when the station goes offline.

exrave 3 months ago

1

💡 Suggestions

Offline station colors

would it be possible to maybe color the offline stations differently? Maybe yellow or orange if less than a week and red if longer than a week? It would be nice at a quick glance to see if an area is ripe for new deployment if the existing ones are often offline

Mattcintosh 4 months ago

1

💡 Suggestions

Station offline alerts to more email addresses

Many of us have shared stations. It would be really helpful to be able to send the alert email when a station goes offline to more than the registered email address, at least to one more address so I don't have to manually notify my friend for example every time it goes offline.

achatzipapas 5 months ago

1

💡 Suggestions

Ships.

I live on the West Coast and may have the ability to track ocean vessels if and when you need beta testers for this feature.

danbulmer70 8 months ago

1

💡 Suggestions

Multiple Wallets and Revenue Splitting per Mining Location

Summary: Currently, it's not possible to assign multiple wallets to a single mining location or split revenue between different stakeholders directly at the location level. This creates difficulties in managing profit sharing with location owners and regional partners, and also complicates tax reporting when needing to separate income streams for specific locations involving third parties. Problem Description: Complex Revenue Sharing: For users with multiple miners and partnerships, there's a need to distribute mining revenue among various parties (e.g., miner owner, location owner, regional partner) based on pre-defined percentages. The current system, allowing only one wallet per location, makes this process manual and cumbersome. Taxation and Income Separation: When a location owner is involved, it's desirable to have separate wallets to clearly distinguish the miner owner's taxable income from the location owner's share. The inability to add a second wallet for the same location for this purpose is a limitation. Proposed Solution: Implement the ability to associate multiple wallets with a single mining location. For each location, allow users to: Add Multiple Wallets: Enable the creation or assignment of more than one wallet to a specific mining location. Define Percentage Splits: Allow users to specify a percentage of the mining revenue to be automatically distributed to each wallet associated with that location. The sum of these percentages for a single location must equal 100%. Use Cases: Three-Way Revenue Split: Scenario: A miner owner has a regional partner who finds locations, and there's also a location owner. Desired Outcome: For a specific mining location, create three wallets with the following revenue distribution: Wallet 1 (Miner Owner): 50% Wallet 2 (Location Owner): 25% Wallet 3 (Regional Partner): 25% Two-Way Revenue Split for Tax Purposes & Location Owner Payout: Scenario: A miner owner needs to pay a percentage of the revenue to the location owner and wants to keep their own share in a separate wallet for clear tax reporting. Desired Outcome: For a specific mining location, create two wallets: Wallet 1 (Miner Owner - Tax Location Wallet): 70% Wallet 2 (Location Owner): 30% Benefits: Simplified Revenue Management: Automates the process of splitting profits among multiple stakeholders. Improved Transparency: Clear allocation of funds for all parties involved. Easier Tax Reporting: Facilitates the separation of income for tax purposes. Scalability: Makes it easier to manage an increasing number of miners and complex partnership agreements. Potential for Quick Implementation: The user believes that allowing multiple location wallets for a single location might be a relatively straightforward feature to implement.

wingbits 10 months ago

💡 Suggestions

Better Alert System

Currently, the alert system in place only notifies you if your station is offline due to missed heartbeats. However, my station has not been working correctly for almost a month despite not missing any heartbeats. I had no idea! I presumed it was working fine since it hadn’t missed any heartbeats and I wasn’t notified via email that anything was wrong. Idea! Please add alert option to notify you when you haven’t earned any WING for a certain period of time (1h, 1d, 3d, 1w, etc). This way you know when you’re station is still putting out heartbeats but otherwise not working as it should. Bummed I’ve been offline for so long and had no idea. Super frustrating.

matthew.marcus 11 months ago

1

💡 Suggestions

Data points for more than the last 7 days

Today we can see the data points for a specific station (for the last 7 days) in the overview. I’d like to have the “data points”-option expanded to the detailed station view as well, as it would be beneficiary to view longer intervals of time - as when when trying to determine if installing the Geosigner gave a ~10% hit on the rewards during the last 30 days, or even the two last weeks. Given the randomness of flights for us not close to major fight hubs, 7 days is not enough time to draw any trustworthy conclusions.

fredrik.hedgren About 1 year ago

1

🛠️ Wingbits Priority Voting

Indicate expiration of reserved hex

When checking nearby hexes for a location, I think the expiration date shown on reserved hexes would be beneficial.

greenlamacrypto About 1 year ago

💡 Suggestions

Improved Collection

Can we have an improved way to see our antenna’s collection distances, the amount of aircraft data it’s collecting, and the ability to see other antenna’s heights and ranges as well. Improving this capability may help people learn and position their antennas in more effective positions/height for greater collection abilities.

MTFisher83 Over 1 year ago

2

💡 Suggestions

Maintenance Mode Button under Stations

Just wondering if a maintenance mode button makes sense under the stations tab. The advantage would be that it would not be sending erroneous data to the network. For example a station that you are in the process of relocating, or you are in the process of troubleshooting a device perhaps at a location other than where it’s actually set. HiveOS has a similar mode for mining rigs that you might be working on, repairing, or upgrading. I am not sure how this would actually be accomplished, perhaps shutting down vector, I don’t know. Just throwing it out there. Maybe it makes sense, maybe it doesn’t. Flaps up !

candr0id99 Over 1 year ago

🛠️ Wingbits Priority Voting

Show historic station coverage on the map

On the map (https://wingbits.com/dashboard/map), when a station is selected, its current coverage pattern is shown. As a new feature, as the user hovers their mouse cursor over each bar in the 7 day graph of Rewards or Data Points, show the coverage pattern for that day.

wingbits 2 months ago

1

💡 Suggestions

Hex count on map

It would be nice to have a hex count on the bottom. Those of us with a lot of hexes takes awhile to count. Would be nice to maybe even have a history so we can see if changes to the antenna/mount are improving signal

Mattcintosh 4 months ago

1

💡 Suggestions

Wait Queue for Occupied Hexes

Hi team. Hope you’re doing well. I think a good idea to suggest is having a wait queue for hexes. If a hex is already occupied, and someone places a device in the same hex, yes it may not earn rewards, but maybe it could be the first in the queue to claim the hex if the original device is disconnect/removed after a number of days. Thank you!

abdulla.moayad 7 months ago

1

💡 Suggestions

Feature Suggestions for Improved Accessibility and Security

I sincerely appreciate your hard work on this project. I’d like to kindly offer two suggestions that I believe would improve the user experience and address common concerns. First, I find bright white screens quite uncomfortable, as they strain my eyes — and I know I’m not alone. Many users prefer darker themes for both comfort and accessibility. A dark mode option would be a very welcome addition. Second, I’d really appreciate the ability to disable the WiFi access point (AP) ((toggle)) when it’s not needed. I understand if the default behavior keeps it enabled after a reboot or factory reset, but having the option to turn it off manually would greatly benefit users concerned with privacy, security, or simply reducing unnecessary network signals. Thank you for considering these suggestions. I truly believe they would enhance usability for many of us.

tom84life 8 months ago

2

💡 Suggestions